Reboot the laptop and go back to the Device Manager and check again for a Realtek driver. Put a check mark in the option to delete the driver software, and then ok. Right click on the Realtek and select to uninstall. Go into the Device Manager and expand the Sound, Video & Game Controllers section. Now remove the current Realtek audio driver. Next get off the internet or turn off Windows Update. If it tries to self install, cancel the installation. Download it to your desktop but don't unpack it yet or let it install. If you want to try one of those, first download the driver you want. In your other thread you said you have previously used Windows 7 and Win8 on your XPS L502x, so you should have a pretty good idea of whether or not you liked those drivers better than the 6. If you would like to try one of the XPS L502x drivers, your choices are Must be a generic one from Microsoft, probably like the one on the Realtek site. Check the box "run this program in compatibility mode for". Right click on setup.exe to open the context menu.ġ0. Browse to the driver files on the hard drive (the location you wrote down).ħ. If the driver begins to install automatically, halt (cancel) the installation.ĥ. Write down the exact location that the wizard creates.Ĥ. The extractor wizard will create a new folder for the driver files.
Double click on the new folder to extract (unzip) the driver files.ģ. Download and save the audio driver to your desktop or any convenient location on the hard drive.Ģ. "High Definition Audio Device" is the name of the Windows native driver.ĭownload the Win7 64-bit or the Win8 32/64-bit Realtek driver, whichever that worked before.ġ. Keep uninstalling & rebooting until Realtek no longer appears under Sound.Controllers and "High Definition Audio Device" appears in its place. Have you tried installing the driver that used to work for you, before you installed the audio-unfriendly Win10, using compatibility mode? If not, it might be worth a try if you feel you need to have Win10 on that model.įirst remove all Realtek drivers that are in the system now.
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